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Title
Text copied to clipboard!Healthcare IT Support Specialist
Description
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We are looking for a Healthcare IT Support Specialist to join our team and provide technical assistance and support to healthcare professionals and administrative staff. This role is essential in ensuring the smooth operation of healthcare IT systems, including electronic health records (EHR), medical imaging software, and other clinical and administrative applications. The ideal candidate will have a strong background in IT support, with a specific focus on healthcare technologies and compliance standards such as HIPAA.
As a Healthcare IT Support Specialist, you will be responsible for troubleshooting hardware and software issues, maintaining system performance, and ensuring data security and integrity. You will work closely with healthcare providers, IT teams, and vendors to resolve technical problems and implement new technologies. Your role will also involve training end-users, documenting procedures, and participating in system upgrades and migrations.
This position requires excellent communication skills, a customer-service mindset, and the ability to work in a fast-paced, regulated environment. Familiarity with healthcare workflows and terminology is highly desirable. You should be comfortable working with a variety of technologies, including Windows and Mac operating systems, networking equipment, and healthcare-specific software platforms.
The successful candidate will demonstrate a proactive approach to problem-solving, a commitment to continuous learning, and a passion for improving patient care through technology. If you are a tech-savvy professional with a desire to make a difference in the healthcare industry, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Provide technical support for healthcare IT systems and applications
- Troubleshoot hardware and software issues for clinical and administrative staff
- Install, configure, and maintain medical software and hardware
- Ensure compliance with healthcare regulations such as HIPAA
- Assist with EHR system maintenance and updates
- Train end-users on new technologies and system features
- Document technical procedures and support activities
- Collaborate with vendors and IT teams for system upgrades
- Monitor system performance and implement improvements
- Respond to support tickets in a timely and professional manner
Requirements
Text copied to clipboard!- Associate or Bachelor's degree in Information Technology or related field
- 2+ years of IT support experience, preferably in a healthcare setting
- Knowledge of EHR systems and healthcare IT standards
- Familiarity with HIPAA and other healthcare compliance requirements
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Experience with Windows, Mac OS, and networking technologies
- Ability to work independently and as part of a team
- Customer-service oriented mindset
- Certifications such as CompTIA A+, Network+, or Healthcare IT Technician are a plus
Potential interview questions
Text copied to clipboard!- Do you have experience supporting IT systems in a healthcare environment?
- Are you familiar with HIPAA compliance requirements?
- What EHR systems have you worked with in the past?
- Can you describe a time you resolved a complex technical issue?
- What certifications do you hold related to IT support?
- How do you prioritize multiple support requests?
- Have you provided training to end-users before?
- What steps do you take to ensure data security?
- Are you comfortable working in a fast-paced environment?
- What is your experience with system upgrades and migrations?
